Jose Espinoza
Director of Service
Jose Espinoza, a native of Los Angeles, has been an instrumental figure in the growth and success of TSG as it expanded beyond the local market. Joining the company in 2007, Jose took on the crucial role of building and strengthening TSG's service and customer support center.
Before joining TSG, Jose had amassed extensive experience in office automation while working with Copy Data Technologies (CDT) and MWB Business Systems, where he honed his skills in service and support management. Passionate about staying at the forefront of new technology, Jose's constant desire to expand his knowledge, combined with his exceptional management abilities and calm demeanor, made him the perfect fit for growing the service department at TSG.
His journey into the world of electronics and information technology began during his formative years in the inner city. He attended Bell High School, where his aptitude for electronics and new technology first surfaced. While working full time, Jose pursued further education at the National Education Center, earning an associate degree in Electronic Technology in 1990—an impressive accomplishment that attested to his tenacity, ambition, and intelligence.
“The Internet of Things (IoT) now dominates our industry, and it has been exciting implementing the changes. Our service department utilizes state of the art cloud-based software and data collectors for field to remote support of our ever-growing customer base”.
Jose Espinoza - Director of Service
During his 17-year tenure with TSG, Jose has left a lasting, positive mark on the organization. He established a service department that embodies the company's core values: proactive, creative and customer-focused. His ultimate goal is to eliminate the need for service calls altogether, constantly striving to optimize and enhance the customer support experience.
Under his expert guidance, TSG's service department underwent a remarkable transformation. Leveraging multiple cloud-based software applications for field and remote support, the company efficiently caters to its ever-growing national customer base. By utilizing technology to its fullest potential, TSG can respond to customers even faster, increasing productivity, and virtually eliminating downtime through proactive analytics—a testament to Jose's forward-thinking service approach.
Driven by his unwavering dedication, Jose continues to work tirelessly toward the goal of eliminating service calls entirely, aiming to provide customers with the most seamless and efficient experience possible.
“Over the years, Jose has implemented dynamic changes in our ability to support customers remotely and analyze service data. This enables TSG to provide our clients locally and nationally with the immediate and quality service response.”
David Akin - President
Personal Life
Today Jose still lives in Los Angeles, near where he grew up, he is married and has a son and daughter. Jose is a avid Dodgers fan and can frequently be found watching and/or coaching his son’s little league baseball team.