Responsibilities

• Install, configure, and maintain computer hardware, software, and peripherals.

• Monitor and maintain the company's network infrastructure, including routers, switches, firewalls, and wireless access points.

• Troubleshoot and resolve hardware and software issues, both remotely and on-site, ensuring minimal downtime and disruptions.

• Provide technical support to end-users, responding to inquiries and resolving IT-related problems promptly and efficiently.

• Collaborate with cross-functional teams to implement IT projects and initiatives, ensuring alignment with business goals and requirements.

• Conduct regular system audits to ensure security, compliance, and optimal performance.

• Manage and maintain software licenses, ensuring proper documentation and compliance.

• Implement data backup and recovery procedures to safeguard critical information.

• Stay up to date with emerging technologies, industry trends, and best practices, recommending innovative solutions to enhance the company's IT capabilities.

• Develop and maintain technical documentation, including system configurations, troubleshooting guides, and user manuals.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field. Relevant certifications (e.g., CompTIA A+, Cisco CCNA) are a plus.

• Proven experience working as an IT Professional or in a similar role, preferably in a fast-paced environment.

• Strong knowledge of computer hardware, operating systems (Windows, macOS, Linux), and software applications.

• Familiarity with networking concepts, protocols (TCP/IP, DNS, DHCP), and network security principles.

• Proficiency in troubleshooting hardware and software issues, both independently and collaboratively.

• Excellent problem-solving skills and attention to detail.

• Strong communication skills, with the ability to effectively convey technical information to non-technical users.

• Ability to prioritize and manage multiple tasks and projects concurrently.

• Proactive attitude towards learning and keeping up with technological advancements.

Supervisor Responsibility

• None

Physical Demands and Work Environment

Manual dexterity required to use desktop computer and peripherals. Ability to communicate effectively via telephone, remotely and in person.

The description of the physical demands and the work environment characteristics here represent those that must be met by an employee to successfully perform and those an employee encounters while performing the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must be able to lift and/or move up to twenty pounds and occasionally lift and/or move heavier weight necessary at times. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, risk of electrical shock, and explosives. The noise level in the work environment is low to moderate. However, on some instances this job may require work in areas where ear protection is necessary.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position.  Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.  To perform this job successfully, the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently.  Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others.  The requirements listed in this document are the minimum levels of knowledge, skills or abilities.

This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.