VOIP, Video & Collaboration Services

Connecting People, Empowering Collaboration: VOIP, Video & Beyond!

TEAM Soutions Group’s VOIP, Video & Collaboration (VVC) is part of their overall Technology Asset Management (TAM) capabilities. VoIP, or voice over internet protocol, is getting a lot of attention these days, and for good reason. VOIP (Voice over Internet Protocol) services allow users to make voice and video calls over the internet instead of using traditional telephone lines and includes numerous benefits compared to traditional phone systems.

Here are some additional advantages of our VOIP solutions:

1. Cost Savings: VOIP typically offers significant cost savings over traditional phone systems, especially for long-distance and international calls. Since VOIP uses the internet for transmitting voice data, it bypasses traditional phone networks, resulting in reduced call charges.

2. Flexibility and Scalability: VOIP allows for easy scalability, enabling businesses to add or remove phone lines as needed without the need for additional physical infrastructure. It also provides flexibility for users to make and receive calls from various devices, including smartphones, tablets, laptops, and IP desk phones, as long as they have an internet connection.

3. Feature-rich Communication: VOIP systems come with a wide range of advanced features and functionalities that enhance communication. These can include call forwarding, call waiting, voicemail, auto-attendant, conference calling, video conferencing, instant messaging, presence information, and more. Such features improve productivity and collaboration within organizations.

4. Mobility and Remote Work: With VOIP, employees can make and receive calls from anywhere with an internet connection. This mobility beneficial is particularly for remote workers or employees who frequently travel. It enables seamless communication and ensures that individuals can stay connected to the office phone system regardless of their location.

5. Integration with Business Systems: VOIP systems can integrate with other business applications and systems, such as customer relationship management (CRM) software, help desk platforms, and productivity tools. This integration allows for streamlined workflows, improved customer service, and enhanced efficiency.

6. Unified Communications: VOIP is often a part of unified communications solutions, which integrate various communication channels like voice, video, instant messaging, and email into a single platform. This unified approach simplifies communication, reduces complexity, and improves collaboration among team members.

7. Advanced Call Management: VOIP systems provide robust call management capabilities, allowing businesses to customize call routing, set up call queues, implement call analytics, and monitor call performance metrics. These tools help organizations optimize their call handling processes and improve customer service.

8. Reliability and Redundancy: Modern VOIP systems offer high reliability and redundancy options to ensure uninterrupted communication. They often include backup mechanisms and failover protocols to mitigate potential service disruptions.

Our Telecom & Mobile solutions provide cost savings, flexibility, advanced features, mobility, and integration capabilities that can significantly benefit businesses. They are typically realizing a saving of 30% or more.